smart communication services


SmartCommunication supplies a complete system that caters for the demands of the modern business.

As a leading South African Hosted VoIP Provider, SmartCommunication offers a wide range of SME Business Solutions that can be tailored to your specific needs. Our team consists of specialist telecommunication engineers and consultants who are not only passionate about the products and services they provide but are equally passionate about your business.

As a leading South African telecommunications specialist of Hosted VoIP Solutions, we are able to offer Technical Support remotely and on-site, 24 / 7 / 365. All our services run on a fully redundant network which is operated at the highest standards across various points of presence. SmartCommunication offer in-house finance options that are affordable, not only saving you money, but also freeing up your cash flow. Be sure to ask about our Full Maintenance Rental Option from one of our Sales Representatives.

Smart Communication delivers high-speed, secure and reliable internet services that people expect in a digitally interconnected and mobile world. Our internet services are affordable and flexible enough so that their functionality can grow as your business grows. We offer ADSL, APN [Access Point Name], LTE Advanced and Fibre to the Business products.

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Smart Communication has aligned itself with world class IT Hardware manufacturers and suppliers. We are able to source anything from PC’s, laptops, office automation, networking to telecom hardware. We offer in-house financing without locking you into long term contracts. We also offer once-off C.O.D options.

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Are you considering an office relocation? Are you unsure about your IT and Telecom needs in the transitional period? Smart Communication specializes in office relocations. We offer a full consultation service and will make your office relocation is smooth process.

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Smart Communication offers a full LAN Cabling Service and guarantees that we will beat any written quotation. Whether you require an indoor or outdoor installation or CAT5 or CAT6, Smart Communication has a cabling solution to meet your needs. We have a dedicated team that get the job done with near zero disruption to your daily business operations.

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Number porting is the transfer of your existing telephone number, or numbers, from your current telecom service provider to the Smart Communication Network. There is a once-off porting cost of R150 excluding VAT per number. The benefit of porting your number is that you can retain your number even if your address of your business has changed, saving you the need to have stationery reprinted etc.

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A business SIP Account is a simple, pre-paid or post-paid cost-effective way of routing calls via the internet to the Smart Communication network. Smart Communication will supply and configure telecom hardware with SIP Account details and register this hardware to the telecom network. Smart Communication will manage the inbound and outbound telecom traffic and are able to offer call rates that can realistically save you 50-60% compared to your traditional telecom providers. Are offer someone of the lowest local to mobile rates in the country.

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Smart Communication offers cloud-based telecoms. This means you do not need outdated bulky telecoms hardware at your premises. Each handset will register to our telecom exchange as an independent device. VBX or Virtual Private Business Exchange a feature-rich product that allows for scalability. You are able to add more extensions and devices to your business as it grows.

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Interactive Voice Response technology allows your business to have predetermined options on your inbound traffic and guides callers through the use of voice and DTMF tones input via a keypad. For example: “Thank you for calling Smart Communication. Press 1 for … Press 2 for … or please hold for …”

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A queue is a feature that allows you to direct incoming calls to ring on multiple extensions in your business at the same time. That way, you do not have to have a dedicated staff member for a department, but rather allow all members within that department to handle incoming calls.

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Smart Communication offers a POPI Compliant call recording product. As it is a cloud based service, you are able to access your recordings directly from your PC or laptop.

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Smart Communication offers a call redirect for both our SIP Account and VBX products. Whether you are experiencing an onsite issue, such as ISP outage, power outage etc, Smart Communication is able to redirect incoming calls to another device such as a mobile number or another branch etc. Once the issue is resolved, removing the call redirect is two clicks of a mouse and services are then stored to normal.

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Smart Communication offers your business PIN code dialing. This protects your business from unauthorized outbound calls. Only those staff or user’s who know and make use of a PIN code will be able to make outbound calls. This will appear on the mobile telephone itemized billing.

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Smart Communication offer a voicemail to email service. When an extension isn't available to take a call, the caller can leave a voicemail and it will be emailed as an MP3 audio file to the email address linked to that extension. It will also state the caller ID information of the caller [date, time and number].

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Smart Communication offers you a FAX to email service. Simply have clients send FAX’s to your allocated number and it will be emailed as a PDF to your supplied email address.

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In order for Smart Communication to determine your potential savings, simply provide us with a copy of your latest telecom account. We will provide you with a cost comparison and your potential savings should you migrate to Smart Communication. Speak to one of our sales consultants on a call package to suit your business need and budget.

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Smart Communication offers your business remote access for troubleshooting any technical support. We deploy an onsite machine that monitors all your Smart Communication hardware and connectivity. We are able to remotely access these devices, update with latest firmware, as well as receive live alerts.

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Keep track of your monthly billing with our itemized billing. Obtain reports that determine overall usage, per extension or branch billing. We are able to provide you multi-site invoicing that allows you to bill each branch in your business independently if required.

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Have calls transferred to extensions hunt to staff’s mobile phones if not answered in a predetermined time so that a call is never missed.

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SmartCommunication offers a range a quality services including VoIP, CCTV, SMS campaigns, networking and wifi for the office

DDI (Direct Dialling In) enables callers to dial through to a particular extension without speaking to the switchboard operator. DDI numbers are within a range associated with the main number. Direct inward dialling numbers (DIDs) are virtual numbers that direct number, without requiring multiple physical phone lines.

DIDs were developed in order to be able to assign certain employees a direct number, without requiring multiple physical phone lines.

VBX. Short for Visual Basic Extension, a reusable software component designed for use in many different applications. While VBXs can be used in other environments, they were initially created for developing Windows applications with Visual Basic.

VBX accommodates expansion with ease and most importantly reduces the turnaround time frame for trouble shooting.

One of the draw-backs of an on-site PBX is that changes or support needs to be done on-site.

VBX will eliminate need to be onsite to make changes/repairs thus turnaround time is faster.

Automatic Call Distribution (ACD) or call queuing provides a way for a PBX to queue incoming calls. A queue is a “stack” or “line” of calls that need to be answered. ... Callers placed into a queue will hear music or advertising until someone is available to answer their call.

Stands for "Interactive Voice Response." IVR is a telephony technology that can read a combination of touch tone and voice input. It gives users the ability to access a database of information via phone. A typical IVR system has several menus of pre-recorded options that the caller can choose from.

Yes we do. The purpose of the POPI Act is to ensure all South African institutions conduct themselves in a responsible manner when collecting, processing, storing and sharing another entity's personal information by holding them accountable should they abuse or compromise personal information in any way.

Yes we do. 'TMS' is best described as a Software application which interconnects to a Telephone System and enables detailed Telecoms calling expenditure for the organisation. A TMS system controls telephone costs by automatically keeping track of telephone usage along the following parameters: Incoming or Outgoing call.

Smart Communication only makes use of G729 codec as this is the Global Standard for VoIP.

Absolutely. We also offer feature codes that place extensions into Day and Night modes. No need for the DND button.

Each extension can be linked to a global email address or personalised email address. An MP3 is sent to the recipent when a VM is left.

Smart Communication will tailor a routing profile to meet your business’s needs. This can be done in the Cloud and at a moment’s notice.

Absolutely. Our POPI Act compliant call recording is a cloud-based PREMIUM Product starting with 1000hrs storage capacity (extra cost).

Smart Communication offers enterprise fibre and this can be provided within a 4-6 month time frame however we provide temporary wireless fibre link while you wait.

The porting of your numbers will take 10-14 working days from submission. Installation will take 1-2 hours.

As a post-paid client, it is recommended to sign a variable debit order for fixed costs and monthly usage. Debit Orders run on the 5th.

Yes, a nominal fee R550. Smart Communication runs invoices on the 1st of each month.

You can email support@smartcommunication.co.za or call 0212047000 (press 2 for Support) any day of the week.

Yes we are able to provide specific regional calling codes for any extension in the required province.